Frequently Asked Questions (FAQ)

 

What’s your return policy?

No returns of special/custom ordered products.  New computer systems within 14 days.  Used computer systems are sold as is, no returns, no refunds. No refunds on labor.  Restrictions apply.

What is your minimum charge?

Our minimum fee is $35.  This applies regardless of repair status.  This fee covers the diagnostic process and our inspection of the hardware.  Many times, problems are resolved during this process.  Additional repair costs are in addition to this fee.

What is your hourly rate?

Our hourly rate is $65 per hour.  Many services are offered at a flat rate.

Do you do onsite service calls?

We offer limited on site services in the Morrison, IL area.  The rate is $65/hr with a 1 hour minimum charge.  Additional time over the first is billed in 15 minute increments.

Pick up/delivery service for in shop repairs is available in Morrison, IL for $50.  This fee is in addition to repair costs.

How long will my repair take?

Every repair is different.  Typical turn around time is 5-7 business days or less.  Factors include:  speed of the computer, type of repair, are parts required (all parts are currently ordered as needed), parts availability, proper software licensing information/media.  We make every effort to discuss timing with you when you drop off your computer for repair.

How much will my repair cost?

As with timing, each repair is different.  We bill many services on a flat rate.  Estimates are given before work is performed.  The estimate is part of the $35 minimum charge.  You decide if the repair is something you want to pursue.  If you decide you do not want to continue with the repair, you will only owe the $35 diagnostic fee.

Can you walk me through how to fix it myself?

Unfortunately, what we do takes years of training, experience, and trial and error.  It is not something we can provide "instructions" for.  Servicing a computer without having the proper knowledge can make your problem worse and can result in total data loss.

What do I look for when I buy a new computer?

Simply, you get what you pay for.  Contact us for a more comprehensive answer.  We can make recommendations on hardware specifications based on the purpose of your new computer. Whether you purchase from us or not, we will provide our educated opinion on hardware for your needs.

Do I need an appointment?

We accept walk-ins.  Calling ahead to make sure we are in the office is recommended.  Pre-arranged appointments are appreciated.  We have hours posted each month, unfortunately our schedule changes each month due to family appointments.  Call, Facebook message, or email for our current schedule.

How do I contact you?

Email:  staff@morrisoncomputerllc.com

Phone:  815-400-9134

Facebook:  https://www.facebook.com/MorrisonComputer/

In person:  100 W. Main Street, Morrison IL 61270